When you book with Treehouse Travel Ltd trading as Duckling Cruises, your holiday isn’t just carefully planned, it’s fully protected. We’re proud members of the Travel Trust Association (TTA No. Q4783), a trusted trade association that has been providing complete financial protection for travellers for more than 30 years. This means every penny you pay is safe, secure, and fully protected from the moment you book.
Your booking is safeguarded by a two-part protection plan designed to give you complete peace of mind:
1. Your Money is Held in a Trust Account
Every payment you make to us is placed into a dedicated trust account that’s supervised by an independent trustee. This means your money can only be used to pay for the travel services you’ve booked, nothing else.
2. TTA Guarantee for Extra Reassurance
In the unlikely event that your funds can’t be accessed through the trust, the TTA Guarantee steps in. This additional layer of protection covers you for up to £11,000 per passenger, ensuring you receive a full refund of any amount paid.
Together, these two measures provide 100% financial protection for your booking, so you can travel with total confidence.
The TTA Travel Protection Plan covers every part of your holiday booked with us, including:
This protection ensures that, in the unlikely event of insolvency, your money is safe and will be refunded to you.
When you make a booking, you’ll receive a TTA Guarantee Certificate. This document outlines the details of your protection. For your own peace of mind, if you wish to do so, you can also verify our membership at https://thetravelnetworkgroup.co.uk/verify-a-member
By booking with a TTA member, you can rest assured that your holiday is fully protected, including in the event of tour operator, supplier, or airline failure* (*if flights are booked directly through us under the Tour Operators ATOL protection).
Your cruise is more than a holiday, it’s an investment in unforgettable experiences. With Duckling Cruises and the Travel Trust Association, your booking is safe, your money is protected, and your peace of mind comes first.
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